FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

SHIPPING

Where do you ship to?

I currently only ship to the US!

How long is turnaround time?

Turnaround time is usually 2-3 weeks and then shipping usually takes 3-4 days once shipped!

How do I track my order?

You will get an email notification once the package ships with the tracking number!

RETURNS

Do you take returns?

I do not accept returns since these sweaters are custom made. If you have an issue with your order, send me an email and I will try to help to my best ability!

GENERAL

How do I order?

All ordering takes place on my website. Choose your sweater, select how many letters you want stitched, yarn colors and a design (optional).

How can I get a sweater if it's currently sold out in the color or size I want?

Send me an email. I place sweater orders monthly and will add your order request that month. Turnaround time for these orders is 4-6 weeks.

Do you offer mommy and me sweaters?

I am currently working on getting the matching sweaters in both baby, toddler, and adult sizes. Stay tuned for updates on this!